Refund policy

Returns policy

1. The Seller shall act in accordance with the Finnish Consumer Protection Act 38/1978 (as amended by 29/2005) and the EU directive on e-commerce. This means that the Buyer may return or exchange the Goods without any explanations within 14 days of receiving the Order.

1.2 Return of a goods of proper quality.

1.3 Return of a product of proper quality is possible, if the product has not been used, kept its end-user performance, as well as there is a document confirming the fact and conditions of purchase of the specified product.

1.4 When the Buyer returns any product, the Seller shall reimburse the cost of the returned product less the Seller’s expenses on delivery of the product returned by the Buyer.

1.5. A product of proper quality is replaced, if the product has not been used, has its consumer attributes, end-user performance, seals, factory labels, as well as the sales slip (delivery note), which was issued to the Buyer with the sold product. A product of proper quality can be replaced only by cancelling the order and placing a new Order based on an agreement between the Seller or the Buyer.

1.6. If the Seller has no equivalent products on sale at the time of the request, the Buyer may refuse to fulfill the purchase agreement and to request that the amount paid for the product is returned. The Seller must return the amount paid for the returned product within 3 days of return of the product. The Buyer shall be returned the amount paid for the returned product less the expenses actually spent by the Seller when putting together and delivering the product to the Buyer.

1.7. Food product(s) of proper quality is not subject to replacement or return.

1.8. Return of a goods of improper quality.

1.9. When the Buyer finds a manufacturing defect in a product, the Buyer may at his/her discretion:

• Terminate the agreement and receive the amount paid for the product from the Seller. At the Seller’s request and at its expense the Buyer shall return the product with a manufacturing defect.
• A proportional reduction of the cost of the product.
• A replacement with a product of proper quality of the same brand (model, article number) or with the same product of other brand (model) with a relevant recalculation of the purchase price.

1.10. Due to the specific character of a distance selling, a product may be replaced only by returning the product of improper quality and placing a new order for the same product.

1.11. A product of improper quality is replaced or returned, if the product has not been used, has consumer attributes, end-user performance, seals, factory labels, as well as the sales slip (delivery note), which was issued to the Buyer with the sold product.